Customer Service Representative - State Farm Agent Team Member
Indiana
Customer Service Representative - State Farm Agent Team Member
Full Time • Indiana
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service & Account Growth
Jake Davis State Farm Agency
Location: 1009 Philadelphia Street, Indiana, PA 15701-1677
Job Type: Full-Time | In-Office
Location: 1009 Philadelphia Street, Indiana, PA 15701-1677
Job Type: Full-Time | In-Office
Support Customers. Build Trust. Identify Opportunities.
The Jake Davis State Farm Agency is looking for a dependable, relationship-focused Customer Service Representative to support our existing customers and help strengthen their overall insurance experience.
This position is primarily service-driven, with an added focus on identifying opportunities within the current book of business. You’ll assist customers with policy questions, account updates, claims-related needs, and general service requests while also looking for coverage gaps and recommending additional products when appropriate.
We’re looking for someone who is comfortable building relationships, asking thoughtful questions, and balancing excellent customer service with monthly in-book sales expectations.
Key Responsibilities
- Serve as a primary point of contact for existing customers
- Answer questions and explain policy, billing, and coverage information clearly
- Process policy changes, renewals, endorsements, and account updates
- Assist customers with claims questions and follow-up
- Review customer accounts and help ensure coverage remains up to date
- Identify potential coverage gaps and additional insurance needs
- Introduce relevant products through needs-based conversations
- Work toward established monthly in-book sales and retention goals
- Maintain accurate notes and documentation for customer interactions
- Partner with the rest of the agency team to provide a consistent customer experience
What We’re Looking For
- Strong customer service and relationship-building skills
- Clear, professional communication by phone, email, and in person
- Ability to listen, ask questions, and make appropriate recommendations
- Comfortable working toward measurable service and sales goals
- Strong organization, attention to detail, and follow-through
- Ability to manage multiple priorities throughout the day
- Previous customer service, insurance, account management, or sales experience is preferred
Licensing Requirements
Insurance licensing is required for this position.
- Property & Casualty license must be obtained prior to Day 1
- Life & Health license must be obtained within 30 days of starting
Licensing guidance and support will be available to help qualified candidates complete the process.
What the Agency Offers
- Competitive base compensation with commission and performance incentives
- Licensing support and guidance
- Ongoing training and professional development
- Clear performance expectations and measurable goals
- Supportive, team-oriented work environment
- Opportunities for long-term growth within the agency
Interested in Building a Career Through Customer Service?
If you enjoy helping people, building lasting customer relationships, and identifying ways to better protect the customers you serve, we encourage you to apply.
Apply today to join the Jake Davis State Farm Agency in Indiana, PA.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Indiana, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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